1. Membership choices
THE WAY offers a free learning membership, a Mindfulness Library at $9.99 per month, and an original self-paced learning membership at $19.99 per month. Specialized coaching paths have their own Group, Hybrid, and Private Transformation monthly options, each with its specific price and included benefits shown on the program landing page and at checkout. Premium private coaching is not included in the $9.99 or $19.99 learning tiers.
2. Automatic monthly renewal
Unless an offer explicitly states otherwise, paid memberships renew automatically each month, and the payment method selected at checkout is charged at the recurring price displayed before purchase, including applicable taxes or fees. A membership does not automatically end merely because you stop attending classes, stop accessing lessons, or leave your account unused.
3. How to cancel
You can cancel recurring membership billing through the cancellation controls available in your Wix membership or subscription account. If you cannot access those controls, email saraihurtenterprises@gmail.com with your membership email address and the plan you want canceled. Please request cancellation before your next renewal date. We will not require you to purchase anything or attend a sales call to request cancellation.
4. Cancellation and access timing
A cancellation prevents future renewal charges once it has taken effect. The exact effective date and end of access may depend on the plan order and Wix cancellation confirmation; please review the date shown in your account. If you need assistance understanding that date or believe a charge happened after cancellation, contact us. Canceling a membership does not erase charges from completed billing cycles.
5. Refunds and billing corrections
Membership fees are generally not refundable solely because a member did not use the content, attend a group session, or complete a course during a billing period. We review duplicate charges, unauthorized transactions, material access failures, and service-delivery problems, and issue refunds or corrections where required by applicable law or appropriate to the circumstances. Nothing in this policy limits nonwaivable consumer rights. Send refund and billing inquiries to saraihurtenterprises@gmail.com with your order reference.
6. Coaching credits and bookings
Group coaching memberships include the corresponding weekly group sessions while active. Hybrid memberships include two 60-minute private appointments per billing month, and Private Transformation memberships include four 60-minute private appointments per billing month, in addition to group access. Unused private-session credits reset at the next billing cycle and do not roll over. Additional individual sessions outside a plan are purchased separately at their stated rate.
7. Rescheduling or missed sessions
Please reschedule or cancel a private session at least 24 hours before its scheduled start using the available booking controls or by contacting us. A missed appointment or late cancellation may count against a membership's session allowance unless we approve an exception. When THE WAY cancels a session, we will arrange an alternative session or appropriate credit or resolution. Group schedules may change for holidays or operational needs, with reasonable advance notice where possible.
8. Technical access and support
If a purchased course, appointment benefit, or membership is not accessible after payment, contact us promptly. We will first try to correct access or enrollment; if the service cannot reasonably be provided, we will review appropriate reimbursement or alternatives. Payment and booking confirmations are issued through the Wix systems used at checkout.
9. Contact and related policies
For cancellation or refund assistance: saraihurtenterprises@gmail.com. Also see our Terms of Use, Privacy Policy, and Coaching and Wellness Disclaimer.